Vacherounie Refund and Returns Policy

Effective Date: January 8, 2025
Welcome to Vacherounie! We are committed to ensuring your satisfaction with every purchase. This Refund and Returns Policy outlines the terms and conditions for returning or requesting a refund for products purchased from vacherounie.com.

  1. Eligibility for Returns
    We accept returns under the following conditions:

    • The item must be unused, in its original packaging, and in the same condition as when received.

    • Returns must be initiated within 30 days of receiving your order.

    • Proof of purchase, such as an order confirmation or receipt, is required for all returns.

  2. Non-Returnable Items
    Certain items are ineligible for returns, including:

    • Products marked as “final sale” or “non-returnable.”

    • Items that show signs of use, damage, or alteration.

    • Gift cards and promotional items.

  3. Return Process
    To initiate a return, please follow these steps:

    • Contact our customer service team at info@vacherounie.com or call (248) 969-3997 to request a Return Merchandise Authorization (RMA) number.

    • Pack the item securely in its original packaging and include the RMA number.

    • Ship the package to our returns address:
      1450 Athlone St, Oxford, Michigan (MI).

    • You are responsible for shipping costs unless the return is due to a defect or error on our part.

  4. Refund Policy
    Refunds will be issued to the original payment method under these terms:

    • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

    • Approved refunds will be processed within 7-10 business days.

    • Please note that original shipping fees are non-refundable unless the return is due to an error on our part.

  5. Exchanges
    If you wish to exchange an item, follow the return process to send the original item back. You can then place a new order for the desired product. Exchanges are subject to stock availability.

  6. Damaged or Defective Items
    If you receive a damaged or defective product:

    • Notify us within 7 days of delivery by emailing info@vacherounie.com or calling (248) 969-3997.

    • Provide details of the issue along with photos of the damage.

    • We will arrange for a replacement or refund at no additional cost to you.

  7. Late or Missing Refunds
    If you haven’t received a refund within the stated timeframe:

    • Check with your bank or credit card company, as processing times may vary.

    • If the issue persists, contact us at info@vacherounie.com for assistance.

  8. Customer Responsibility
    It is the customer’s responsibility to ensure the safe return of items. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of your return.

  9. Policy Updates
    Vacherounie reserves the right to update this Refund and Returns Policy at any time. Changes will be posted on vacherounie.com with a revised effective date.

  10. Contact Us
    For further assistance regarding refunds and returns, please contact us:

Thank you for choosing Vacherounie – Your Trusted Partner for Affordable, High-Quality Home Appliances!