Vacherounie Refund and Returns Policy

Effective Date: February 26, 2025

Welcome to Vacherounie! Your satisfaction is our priority. This Refund and Returns Policy outlines the conditions for returning or requesting a refund for products purchased from vacherounie.com.

Eligibility for Returns

We accept returns under the following conditions:

  • The item must be unused, in its original packaging, and in the same condition as received.

  • Returns must be initiated within 30 days of delivery.

  • A proof of purchase (order confirmation or receipt) is required.

Non-Returnable Items

Certain items cannot be returned, including:

  • Products marked as “final sale” or “non-returnable.”

  • Items that show signs of use, damage, or alteration.

  • Gift cards and promotional items.

Return Process

To initiate a return, follow these steps:

  1. Request an RMA Number – Contact us at info@vacherounie.com or call (248) 969-3997.

  2. Package the Item Securely – Use the original packaging and include the RMA number.

  3. Ship to Our Returns Address:
    1450 Athlone St, Oxford, Michigan (MI).

    • Customers are responsible for return shipping costs, unless due to defect or error on our part.

Refund Policy

Refunds are issued under the following terms:

  • Once we receive and inspect the returned item, we will notify you of approval or rejection.

  • Approved refunds will be processed within 7-10 business days to the original payment method.

  • Shipping fees are non-refundable, except for returns due to our error.

Exchanges

To exchange an item:

  • Follow the return process to send the original item back.

  • Place a new order for the desired product.

  • Exchanges depend on stock availability.

Damaged or Defective Items

If you receive a damaged or defective product:

  • Notify us within 7 days of delivery via info@vacherounie.com or (248) 969-3997.

  • Provide photos and details of the issue.

  • We will arrange a replacement or refund at no additional cost.

Late or Missing Refunds

If your refund is delayed:

  • Check with your bank or credit card company for processing updates.

  • If unresolved, contact info@vacherounie.com for assistance.

Customer Responsibility

Customers must ensure safe return shipping. We recommend using trackable shipping and insurance, as we cannot guarantee receipt of returned items.

Policy Updates

Vacherounie reserves the right to update this Refund and Returns Policy at any time. Changes will be posted on vacherounie.com with a revised effective date.

Contact Us

For refund and return inquiries:

Thank you for choosing Vacherounie – Your Trusted Partner for Affordable, High-Quality Home Appliances!